Introduction and Scope
Gorila Tag Arena ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming platform, whether accessed through web browsers or virtual reality devices.
This policy applies to all users of Gorila Tag Arena, including players, content creators, and visitors to our website.
Information We Collect
Account Information: Username, email address, password (stored encrypted), and date of birth to verify age requirements.
Profile Data: Display name, avatar selections, cosmetic preferences, achievement progress, and gameplay statistics.
Payment Information: Billing information collected by our payment processors. We do not store complete credit card numbers.
Device and Technical Data: IP addresses, browser types, device identifiers, operating system, VR headset models, and performance metrics.
Gameplay Data: Match history, game preferences, map selections, movement patterns, player interactions, and session duration.
Communication Records: Messages sent through our platform, support tickets, and correspondence with our team.
How We Use Your Information
Service Delivery: To provide, maintain, and improve our gaming platform, including matchmaking, leaderboards, and content recommendations.
Account Management: To create and manage your account, authenticate your identity, and provide customer support.
Payment Processing: To process transactions, manage subscriptions, and prevent fraudulent activities.
Platform Security: To detect, prevent, and address technical issues, cheating, harassment, and Terms violations.
Communication: To send important updates, respond to inquiries, and provide customer support.
Analytics and Improvement: To analyze usage patterns, understand player behavior, and improve game mechanics.
Marketing: With your consent, to send promotional materials about new features, seasonal content, and special offers.
Data Sharing and Disclosure
Service Providers: Third-party companies providing hosting, analytics, payment processing, and customer support have limited access to your information.
Creator Revenue: We share aggregated engagement metrics with creators for revenue calculations without sharing personal identifiable information.
Legal Obligations: We may disclose information when required by law, court order, or to protect rights and safety.
Business Transfers: In mergers, acquisitions, or asset sales, your information may transfer to the acquiring entity.
Public Information: Username, profile statistics, and leaderboard rankings may be visible to other players.
We do not sell your personal information to third parties for marketing purposes.
Data Retention and Storage
We retain your information while your account is active or as needed to provide services. Data is stored securely on servers in the United States with redundant backups.
After account deletion, certain information is retained for legitimate business purposes like fraud prevention for up to seven years. Anonymous, aggregated data may be retained indefinitely.
Gameplay recordings and match history are retained for 90 days unless flagged for moderation review.
Your Privacy Rights and Choices
Access and Portability: Request a copy of your personal information in a structured, commonly used format.
Correction: Update your account information through profile settings or by contacting support.
Deletion: Request deletion of your account and associated data, subject to our retention policy.
Marketing Opt-Out: Unsubscribe from promotional emails using the link in messages or account settings.
Cookie Management: Control cookies through browser settings, though some features may not function properly if disabled.
Additional rights may apply for residents of California, the European Union, and other jurisdictions.
Security Measures
Encryption: Data transmitted between devices and servers is encrypted using TLS 1.3. Passwords are hashed using bcrypt.
Access Controls: We restrict access to personal information to employees and contractors who need it for their job functions.
Monitoring: We continuously monitor systems for potential vulnerabilities and attacks.
Incident Response: We maintain an incident response plan to address potential data breaches promptly.
While we strive to protect your information, no internet transmission method is 100% secure. You are responsible for maintaining account credentials confidentiality.
Children's Privacy Protection
Gorila Tag Arena is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover we have inadvertently collected such information, we will delete it immediately.
For users between 13 and 18, we may require parental consent for certain features. Parents or guardians who believe their child provided information may contact us to request deletion.
International Data Transfers
Gorila Tag Arena operates globally, and information may be transferred to and processed in countries other than your residence. These countries may have different data protection laws.
When transferring personal information from the European Economic Area, we use approved mechanisms such as Standard Contractual Clauses to ensure adequate protection.
Cookies and Tracking Technologies
Essential Cookies: Required for basic functionality, authentication, and security.
Performance Cookies: Help us understand visitor interactions to improve performance.
Functionality Cookies: Remember preferences and personalize your experience.
Analytics: We use services like Google Analytics to understand user behavior and improve services.
Manage cookie preferences through browser settings or our cookie banner. See our Cookie Policy for more information.
Third-Party Services and Links
Our platform may contain links to third-party websites, services, or VR applications. We are not responsible for their privacy practices. Review their privacy policies before providing information.
We use third-party services including payment processors, analytics providers, and cloud hosting, which operate under their own privacy policies.
California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act:
Right to Know: Request disclosure of categories and specific pieces of collected personal information.
Right to Delete: Request deletion of personal information, subject to certain exceptions.
Right to Opt-Out: Opt-out of personal information sales. We do not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights.
Contact us at [email protected] with "California Privacy Rights" in the subject line to exercise these rights.
European Union Data Protection (GDPR)
EU residents have additional rights under the General Data Protection Regulation:
Legal Basis: We process data based on consent, contract performance, legal obligations, and legitimate interests.
Right to Object: Object to processing based on legitimate interests.
Right to Restriction: Request restriction of processing in certain circumstances.
Data Protection Officer: Contact our DPO at [email protected] for GDPR inquiries.
Supervisory Authority: Lodge complaints with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. Material changes will be communicated via email, in-game notifications, or prominent website notice.
The "Last Updated" date indicates when the policy was last revised. Continued use after changes become effective constitutes acceptance of the revised policy.
How to Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Email: [email protected]
Phone: +1 917 462 8035
Mail: Gorila Tag Arena, 60-43 70th St, Maspeth, NY 11378
We will respond within 30 days of receipt. For urgent matters, indicate "Urgent" in your subject line.